Refund Policy

Consumer will receive a full refund of monies paid if there are no deletions of derogatory items within 120 days from the date Consumer signed this Agreement.

• Client has been current on all payments, without any NSF’s, pauses in service, and client has completed all payments per the agreement.

• Client must be current on all payments to Isene, and client shall have completed all payments per agreement.

• Client must have followed all Isene directions based on the suggest Plan of Action. (Excessive time spent with clients in any form of communication, or personal meetings will count against the allocated time per plan, and obviously reduce time spent on actual credit repair, therefore client may not get optimal results).

• On existing credit lines at time of signed agreement, and on any newly obtained credit, recommended in Plan of Action by Isene credit specialist, Client always made at least the minimum payment due on time per industry suggestion (which was communicated with the Client.)

• Upon signing Isene agreement at onboarding client strictly followed at least one of several suggested methods to improve or increase scores as noted in the Plan of Action.

Consumer may cancel this Agreement at any time with written, email notification, or telephone communication.